Clinic Terms and Conditions

Client Information

All clients are required to provide contact details including mobile number, email and Date of Birth in order to secure an appointment and provide necessary information for their appointment.

All patients must complete a Medical History form in the 48 hours run up to or on the day of their appointment and on subsequent visits. This is necessary for the consultation and treatment plan. New patients are seen for consultation first before any treatment is undertaken. 

All information is treated as confidential and protected in accordance with Data Protection legislation.

Patient information will not be shared with third parties.

You can choose to opt-out from our mailing list at any time by unsubscribing. 

PLEASE NOTE: This may also mean that you will miss out on key information pertaining to your appointments and our clinical operation changes.

Appointments

Due to high demand, there is a 48-hour cancellation policy.
Any cancellations/rescheduled appointments within the 48-hour cancellation time period will be classed as a Late Cancel. Please note: This Fee is non-transferrable and will not be refunded.
 

Follow up appointments and aftercare is provided accordingly to the treatment(s) undertaken. If you are unsure of any of these aspects, please contact Dr Kirsty Broder.  If you are unwell, please call to discuss and let us know. 

Many treatments are contraindicated if you are unwell; this includes coronavirus, colds, cold sores or local skin infections. The Doctor reserves the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest.

Children & Young Persons
We do not treat anyone under the age of 18.
Please do not bring children to the clinic.

Under 18’s are not permitted into the clinic.

Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
consultation and assessment provision of information and advice safe treatment with evidence based products follow up appointments and aftercare advice and support as appropriate. Whilst we aim to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands with the best products tailored to your consultation findings, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via google review.